Teachers' Pension Scheme (CAS-40908-V9G4)

Ombudsman’s Determination

Outcome

Mr N’s complaint against TP is upheld in part. To put matters right, TP shall follow the recommendations in paragraph 70 below.

Complaint summary

Mr N has complained that TP has:

• turned down his retrospective application to receive a dependant child’s pension following the death of his father, Mr HN, in 2006;
• refused to transfer the payment of his late mother’s widow’s pension to him when she died in 2015; and 
• repeatedly provided misleading information regarding his entitlement from the Scheme.