Local Government Pension Scheme - East Sussex Pension Fund (CAS-56106-J4K1)
Complainant: Mrs S
Complaint Topic: Administration
Ref: CAS-56106-J4K1
Outcome: Partly upheld
Respondent: Swale Academies Trust
East Sussex County Council Pension Services
East Sussex County Council Human Resources Department
East Sussex County Council Pension Services
East Sussex County Council Human Resources Department
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs S’ complaint against the HR Department is partly upheld. To put matters right, the HR Department shall pay £500 to Mrs S for the significant distress and inconvenience caused to her.
Complaint summary
Mrs S has complained that she was not given a retirement illustration before deciding to accept redundancy, and when she did receive a retirement illustration, the amount was substantially lower than she had been led to believe.
Mrs S wants to be given a financial award for the lower pension she is now receiving and the stress and inconvenience the issue has caused her.
View determination
DownloadRelated decisions
- Barclays Bank UK Retirement Fund (CAS-57826-P4X7)Complainant: Mr NRespondent: Barclays Pension Funds Trustees LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-57826-P4X7Date:
- Standard Life Self Invested Personal Pension Scheme (CAS-71176-T1C6)Complainant: Mr SRespondent: Standard Life Assurance LtdOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-71176-T1C6Date: