Teachers’ Pension Scheme (CAS-62073-B3T7)

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by TP. 

Complaint summary

Ms N complained that:-

• TP provided her with several incorrect benefit statements between 2006 and 2013. (Complaint 1) 
• Ashcroft School failed to correctly process the transfer she requested when she rejoined the TPS in 2005. (Complaint 2)
• TP has refused to accept her application to transfer into the TPS on Public Sector Transfer Club (Club) terms. She says that TP should accept this application despite it being made outside the 12-month period, given previous errors made by TP. (Complaint 3)