Arriva Money Purchase Scheme (CAS-62927-V2H3)
Complainant: Mr N
Complaint Topic: Pension liberation
Ref: CAS-62927-V2H3
Outcome: Partly upheld
Respondent: Aon Consulting Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter.
Complaint summary
Mr N complained that Aon was negligent when agreeing to transfer the benefits in the Scheme to the Capita Oak Pension Scheme (the Receiving Scheme).
View determination
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