NHS Pension Scheme (CAS-63106-F3Z0)
Complainant: Ms T
Complaint Topic: Misquote/misinformation
Ref: CAS-63106-F3Z0
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Stoke Gifford Medical Centre
Stoke Gifford Medical Centre
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.
Complaint summary
Ms T has complained that she relied on several online retirement quotations provided by NHS BSA that were subsequently confirmed to have been overstated, causing her financial detriment.
View determination
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