NHS Pension Scheme (CAS-63106-F3Z0)
Complainant: Ms T
Complaint Topic: Misquote/misinformation
Ref: CAS-63106-F3Z0
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Stoke Gifford Medical Centre
Stoke Gifford Medical Centre
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.
Complaint summary
Ms T has complained that she relied on several online retirement quotations provided by NHS BSA that were subsequently confirmed to have been overstated, causing her financial detriment.
View determination
DownloadRelated decisions
- Jacobs Douwe Egberts UK Pension Plan – Courtaulds Section (CAS-105092-J4Y1)Complainant: Mr DRespondent: Barrnett Waddingham LLP the Administrator for the PlanOutcome: Partly upheldComplaint Topic: Misquote/misinformationRef: CAS-105092-J4Y1Date:
- Pfizer Group Pension Scheme (CAS-120149-V2J3)Complainant: Mr KRespondent: The Trustees of the Pfizer Group Pension Scheme
Capita
Outcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-120149-V2J3Date: