Civil Service Injury Benefit Scheme (CAS-64030-Y0H3)
Complainant: Mr N
Complaint Topic: Injury benefit
Ref: CAS-64030-Y0H3
Outcome: Partly upheld
Respondent: The Home Office
MyCSP
Cabinet Office
MyCSP
Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr N’s complaint against the HMO and MyCSP is partly upheld. To put matters right the HMO and MyCSP shall, in total, pay Mr N £2,000 in recognition of the distress and inconvenience caused. Of this sum, the HMO shall pay Mr N £500 and MyCSP £1,500.
Complaint summary
Mr N’s complaint concerns the handling and outcome of an injury benefits application that he submitted for consideration in 2015.
View determination
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