The Royal Bank of Scotland Group Retirement Savings Plan (CAS-67125-N3Q5)

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by RBS.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 35. 

Complaint summary

Mr H has complained that he was not made aware of the requirement to transfer his benefits in the Plan to another approved pension arrangement within a specified timescale.

He asserts that special consideration should be given to the fact that he had remained in employment with the Royal Bank of Scotland group (the RBS Group) for more than two years. He has requested to transfer his full benefit entitlement in the Plan to an alternative pension arrangement.