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Vanguard Self Invested Personal Pension (CAS-68330-Y1G6)

Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: CAS-68330-Y1G6
Outcome: Not upheld
Respondent: Vanguard Asset Management Limited
Aviva Life and Pensions UK Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Vanguard or Aviva.

Complaint summary

Mr Y complained that he suffered a significant delay in transferring the funds in a personal pension he held with Aviva to the SIPP with Vanguard. As a result, he has suffered financial loss and wants to be compensated. 

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