Aegon Stakeholder Plan (CAS-70911-G6X6)
Complainant: Dr D
Ref: CAS-70911-G6X6
Outcome: Partly upheld
Respondent: Aegon UK
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
The complaint is partly upheld against Aegon because it has not yet paid Dr D appropriate redress for the period between the date that he invested the transferred cash into his funds with Fidelity and the date that Aegon offered him redress for placing his investments into a cash fund.
Complaint summary
Dr D has complained that Aegon transferring his investments into a cash fund when he reached age 75 led him to believe that he had to withdraw the cash to reinvest the funds, and this resulted in him incurring a financial loss.
He would like Aegon to compensate him for the losses he has incurred.