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Railways Pension Scheme (CAS-72334-R9J9)

Complainant: Mr B
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-72334-R9J9
Outcome: Not upheld
Respondent: The Railways Pension Trustee Company Limited
Railpen (formerly RPMI Limited)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI. 

Complaint summary

Mr B complained that his projected Scheme benefits will be lower than he would have received in earlier years. This is due to a change in the factors used to convert additional voluntary contributions (AVCs) into pension benefits.

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