We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Railways Pension Scheme (CAS-72334-R9J9)

Complainant: Mr B
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-72334-R9J9
Outcome: Not upheld
Respondent: The Railways Pension Trustee Company Limited
Railpen (formerly RPMI Limited)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI. 

Complaint summary

Mr B complained that his projected Scheme benefits will be lower than he would have received in earlier years. This is due to a change in the factors used to convert additional voluntary contributions (AVCs) into pension benefits.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-60994-H2H2)
    Complainant: Dr S
    Respondent: NHS Business Services Authority
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-60994-H2H2
    Date:
  • Volkswagen Group Pension Scheme (CAS-71351-P8X2)
    Complainant: Mr N
    Respondent: Volkswagen Group Pension Scheme Trustee Limited
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-71351-P8X2
    Date:
View all decisions