NEST Pension Plan ( CAS-75445-R4X4)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall enrol Mr N into a new account in the Plan and ensure that it pays £1,855.35 in unpaid pension contributions.

The Employer shall also make sure that Mr N is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the new account in the Plan. 

In addition, the Employer shall pay Mr N £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr N has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Plan. 

Mr N has said that the missing contributions for the 2020/21 tax year amounted to £1,855.35. This is made up of employer contributions of £795.10 and employee contributions of £1,060.25.