Standard Life DC Master Trust (CAS-76177-C6M9)
Complainant: Mr S
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-76177-C6M9
Outcome: Not upheld
Respondent: Standard Life
Standard Life Master Trust Co. Ltd
Standard Life Master Trust Co. Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by Standard Life or the Trustee.
Complaint summary
Mr S has complained that:-
He was invested in two of the same funds in his two personal investment accounts (PIAs) held in the Master Trust, but different charges were applied to the funds.
He was also provided with misleading information by Standard Life when he enquired about the discrepancy, and he was dissatisfied with the service that he received in relation to this matter.
View determination
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