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IBM Pension Plan (CAS-82155-H7B1)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-82155-H7B1
Outcome: Not upheld
Respondent: IBM (UK) Pensions Trust Limited (the Pension Trust); and
XPS Pension Group (XPS)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Pension Trust or XPS.

Complaint summary

Mr N complained that the Pension Trust and XPS caused excessive delays to the transfer of his pension from the Plan into his Standard Life Self Invested Personal Pension (SIPP). 

He says that the delay resulted in a loss of investment growth and claims redress of £8,689.02.

View determination

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