B&CE (CAS-82508-D5V3)
Ombudsman’s Determination
Outcome
Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Miss N £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Miss N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
The available evidence shows the missing contributions amounted to £2,083.84.
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