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SMART Pension Plan (CAS-88359-S7J2)

Complainant: Mr Hyman
Complaint Topic: Automatic enrolment
Ref: CAS-88359-S7J2
Outcome: Not upheld
Respondent: SMART Pension Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Hyman’s complaint is not upheld, and no further action is required by SMART.

Complaint summary

Mr Hyman has complained that SMART did not adequately inform him that he was being automatically enrolled into the Plan. 

SMART have refunded Mr Hyman’s contributions, but he would like them to apologise and offer an award in recognition of the significant distress and inconvenience it caused him. 

View determination

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