Scottish Widows Stakeholder Pension Plan (CAS-88861-G8X3)

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of Ms H’s pension to the Scheme and arrange for any investment loss to be calculated and paid into the Scheme. In addition, the Employer shall pay Ms H £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms H has complained that the Employer has failed to pay contributions into the Scheme in accordance with her contract of employment (see the Appendix).

Ms H said that due to the Scheme not receiving her pension contributions on time, she has missed out on investment growth which is owed to her.

Ms H said that she is unable to quantify what contributions are outstanding because the Employer has not provided her with a schedule of contributions.