We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Admenta Pension Scheme (CAS-89548-Z1S8)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: CAS-89548-Z1S8
Outcome: Not upheld
Respondent: Trustee of the Admenta Pension Scheme
Aon
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr E has complained that the Administrator caused delays to the transfer of his pension from the Scheme to Standard Life. He has said that:-

  • The Cash Equivalent Transfer Value (CETV) available to him significantly reduced in value as a result of the delays.
  • The Administrator and the Trustee failed to respond to complaints by him and Grove Pensions Solutions (GPS) in a timely manner. 
  • He wants to be compensated for the drop in the value of the CETV and for financial penalties to be imposed on the Administrator and the Trustee for the delays in responding to his complaints. 

View determination

Download

Related decisions

  • Phoenix Life Personal Pension Plan (CAS-56595-R8D7)
    Complainant: Mr H
    Respondent: Phoenix Life Assurance Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-56595-R8D7
    Date:
  • (CAS-67622-R2B2)
    Complainant: Mr H
    Respondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
    Mercer Limited
    Scottish Widows Platform, trading as Embark Investment Services limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-67622-R2B2
    Date:
View all decisions