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Admenta Pension Scheme (CAS-89548-Z1S8)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: CAS-89548-Z1S8
Outcome: Not upheld
Respondent: Trustee of the Admenta Pension Scheme
Aon
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr E has complained that the Administrator caused delays to the transfer of his pension from the Scheme to Standard Life. He has said that:-

  • The Cash Equivalent Transfer Value (CETV) available to him significantly reduced in value as a result of the delays.
  • The Administrator and the Trustee failed to respond to complaints by him and Grove Pensions Solutions (GPS) in a timely manner. 
  • He wants to be compensated for the drop in the value of the CETV and for financial penalties to be imposed on the Administrator and the Trustee for the delays in responding to his complaints. 

View determination

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