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Smart Pension (CAS-90820-K9Z2)

Complainant: Ms Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-90820-K9Z2
Outcome: Upheld
Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right Ms Lovell shall ensure that all unpaid contributions are paid into the Scheme. Ms Lovell shall make sure that Ms Y is not financially disadvantaged by her maladministration. So, she shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ms Lovell shall also pay Ms Y £500 for the significant distress and inconvenience caused to her. 

Complaint summary

Ms Y has complained that Ms Lovell, despite deducting contributions from her pay, has failed to pay these into the Scheme.

View determination

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