We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-91740-X7K5
Outcome: Partly upheld
Respondent: The Trustee of the Sainsbury’s Pension Scheme (the Trustee)
Willis Towers Watson (WTW)

Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

Complaint summary

Mr T complained that WTW caused delays to the transfer of his pension from the Scheme to Aviva. 

Mr T said that he suffered a financial loss as a result of the delays.

View determination

Download

Related decisions

  • Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)
    Complainant: Mr N
    Respondent: Mrs L A Goodwin, Mr C I Goodwin, Mr R Goodwin
    Embark Group Limited (Embark) trading as Rowanmoor Group plc
    Outcome: Upheld
    Complaint Topic: Transfers: general
    Ref: CAS-49148-R5W6
    Date:
  • ExxonMobil Pension Plan (CAS-79622-T6S2)
    Complainant: Mr L
    Respondent: The Trustee of the ExxonMobil Pension Plan
    Willis Towers Watson
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-79622-T6S2
    Date:
View all decisions