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Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-91740-X7K5
Outcome: Partly upheld
Respondent: The Trustee of the Sainsbury’s Pension Scheme (the Trustee)
Willis Towers Watson (WTW)

Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

Complaint summary

Mr T complained that WTW caused delays to the transfer of his pension from the Scheme to Aviva. 

Mr T said that he suffered a financial loss as a result of the delays.

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