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ReAssure Stakeholder Plan (CAS-92910-F5R5)

Complainant: Mr S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-92910-F5R5
Outcome: Partly upheld
Respondent: ReAssure
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

Complaint summary

Mr S has complained that, despite ReAssure accepting the terms of the Caseworker’s Opinion, it has failed to carry out all of the agreed terms.

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