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LV Personal Pension Scheme (CAS-93753-Y7R6)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: CAS-93753-Y7R6
Outcome: Not upheld
Respondent: Liverpool Victoria
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S' complaint and no further action is required by LV.

Complaint summary

Mr S used his benefits in the Armed Forces Pension Scheme to purchase a With Profits Annuity with LV. Subsequently, the Financial Services Compensation Scheme (FSCS) decided that Mr S had acted on unsuitable advice. He received £50,000 compensation from the FSCS and sought to recover the shortfall in his financial losses from LV 

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