NEST (CAS-94333-Q0F5)

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,475.06 into the Scheme. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr T has complained that the Employer, despite deducting pension contributions from his pay, has failed to pay them into the Scheme. 

In August 2023, all outstanding pension contributions that Mr T was owed were paid into the Scheme. 

The Employer has since then deducted further pensions contributions from Mr T’s pay, but not all have been paid into the Scheme.