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Teachers' Pension Scheme (CAS-97837-M9N2)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: CAS-97837-M9N2
Outcome: Upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld and to put matters right Teachers' Pensions shall pay Mrs S £1,000 in recognition of the serious distress and inconvenience she has suffered.

Complaint summary

Mrs S has complained that TP provided poor service following her death benefits claim and delayed payment of her spouse’s pensions, causing distress and inconvenience.

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