We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-106345-X0V0)

Complainant: Mr A
Complaint Topic: Contributions: refunds
Ref: CAS-106345-X0V0
Outcome: Upheld
Respondent: PDM Property Holdings Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay him £500 for the significant distress and inconvenience it has caused him.  

Complaint summary

Mr A has complained about the Employer’s request to reclaim £3,275.87 in pension contributions from his Scheme account.

Mr A maintains that he was entitled to be enrolled in the Scheme and receive pension contributions during his employment. Although the Scheme administrator did not return the pension contributions to the Employer, Mr A is dissatisfied with the distress and inconvenience he experienced while attempting to resolve the matter.

View determination

Download

Related decisions

  • Firefighters’ Pension Scheme 2015 (CAS-61348-B1V7)
    Complainant: Mr N
    Respondent: Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
    Outcome: Not upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-61348-B1V7
    Date:
  • Teachers' Pension Scheme (CAS-32978-T3X8)
    Complainant: Mr D, Tower House School Torbay Ltd
    Respondent: Teachers' Pensions
    Outcome: Upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-32978-T3X8
    Date:
View all decisions