True Potential Investments Pension Scheme (CAS-116602-S0V9)

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £1,684.24 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. She has said that pension contributions were not paid into the Scheme from June 2022 to August 2023, and that pension contributions were paid late from September 2019 to May 2022. 

The available evidence shows that the missing contributions amounted to £1,684.24. This figure represents employee contributions of £1,024.58 and employer contributions of £614.75.