Reckitt Benckiser Pension Fund (CAS-39552-Y8B2)

Ombudsman’s Determination

Outcome

Mr H’s complaint against the Trustees is not upheld. 

Complaint summary

Mr H has complained that:-

• He was misadvised as to his option of applying for the early release of his pension on the grounds of ill health and, as a result of this failure, his subsequent application was considered under less favourable Scheme Rules.

• His application for the early release of his benefits on the grounds of ill health was mishandled and mismanaged.

• He was provided with contradictory and conflicting information in pension forecasts, as a result, his pension is much less than he believed was the case.

He has also complained about the Employer’s decision to close the Defined Benefit Section (the DB Section) to future accrual and switch it to a Defined Contribution basis (the DC Section).