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Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)

Complainant: Mr T
Complaint Topic: Misquote/misinformation
Ref: CAS-45233-Y4G1
Outcome: Upheld
Respondent: Ministry of Justice
XPS Pensions Consulting Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

Complaint summary

Mr T has complained that his FPJPS records were inaccurate and there has been significant delay in correcting them. 

View determination

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