Amnesty International Superannuation Scheme (CAS-50798-Y0Z9)

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, Amnesty shall:

• restore his position in the Scheme, including paying back-contributions and accounting for any loss of investment returns to date, net of the value of his benefits in the Plan, by paying the amount to him, or, at his option, to his account in either the Scheme or the Amnesty International Retirement Plan (the Plan); and
• pay him £1,000 for the serious distress and inconvenience caused to him. 

Complaint summary

Mr L complained that Amnesty stopped paying pension contributions to the Scheme in April 2016, and automatically enrolled him into the Plan, despite telling him that he could remain an active member of the Scheme when he moved overseas. 

Mr L asked to be put back in the position he would have been in if he had been permitted to carry on in the Scheme.