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Aviva (CAS-62086-Z6M1)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-62086-Z6M1
Outcome: Upheld
Appeal outcome: None
Respondent: Alliance Automotive UK Trading Groups Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome 

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary 

Mr R has complained that the Employer, despite deducting contributions from his pay, had failed to pay into the Scheme. 

Mr R has said that the missing contributions amounted to over £2,000.

The Employer has now paid all unpaid pension contributions to the Scheme, but the award for £1,000 for the serious distress and inconvenience remains outstanding.

View determination

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