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Volkswagen Group Pension Scheme (CAS-71351-P8X2)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-71351-P8X2
Outcome: Upheld
Respondent: Volkswagen Group Pension Scheme Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partly upheld. To put matters right, the Trustee shall pay Mr N £500 for the significant distress and inconvenience its maladministration has caused him

Complaint summary

Mr N has complained that the Trustee does not have a plan to issue revised Guaranteed Minimum Pension (GMP) equalisation calculations to members and has not maintained historical member pension records. He says the proposed timeframe issued to complete the GMP equalisation exercise is excessive.

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