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Firemen’s Pension Scheme 1992 (CAS-84084-B7D5)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: CAS-84084-B7D5
Outcome: Upheld
Respondent: South Wales Fire & Rescue Authority
Rhondda Cynon Taff County Borough Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:-

  • Mr S reasonably relied on incorrect information he received from the Council and has suffered a financial loss, as a result of the Authority’s maladministration in failing to apply the rules governing the Scheme correctly; and
  • Mr S has suffered serious distress and inconvenience as a result of the Authority’s maladministration stated in paragraph 2.1 above.

Complaint summary

Mr S has complained about the Authority’s maladministration in failing to implement an amendment to the Firemen’s Pension Scheme Order (1992) (the 1992 Order). He asserts that he has suffered a financial loss because of the Authority’s maladministration. 

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