Friends Provident Pension Scheme (CAS-87387-G9Y9)
Complainant: Ms Y
Complaint Topic: Divorce
Ref: CAS-87387-G9Y9
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life & Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Ms Y’s complaint against Aviva is partly upheld.
To put matters right, Aviva shall pay Ms Y £500 for the significant distress and inconvenience she has experienced through Aviva’s maladministration.
Complaint summary
Ms Y has complained that:-
Aviva (formerly Friends Life Limited) failed to inform her of the two-month statutory time limit under Scottish Law to provide the required information to activate her pension sharing provision.
As a consequence of the alleged failure, she had to seek an extension to the statutory time limit and incurred additional legal expenses of approximately £3,500.
View determination
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