We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Leafield Retirement Plan (PO-12296)

Complainant: Mr H
Complaint Topic: Transfers: general
Ref: PO-12296
Outcome: Upheld
Respondent: Fast Pensions Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld, and to put matters right Fast Pensions should respond to Mr H’s queries about the payment of his pension funds. Fast Pensions should also pay Mr H £1,000, to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that Fast Pensions has failed to respond to his request to pay his pension benefits.

View determination

Download

Related decisions

  • Phoenix Life Personal Pension Plan (CAS-56595-R8D7)
    Complainant: Mr H
    Respondent: Phoenix Life Assurance Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-56595-R8D7
    Date:
  • (CAS-67622-R2B2)
    Complainant: Mr H
    Respondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
    Mercer Limited
    Scottish Widows Platform, trading as Embark Investment Services limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-67622-R2B2
    Date:
View all decisions