Corporate Plan 2018-2021 published
Our Corporate Plan, published today, sets out our priorities for the next three years and how we intend to achieve our aims.
We have three strategic aims:
- Providing one centre for the resolution of workplace and personal pension complaints.
- Supporting and influencing the pensions industry and the wider alternative dispute resolution sector to deliver effective dispute resolution.
- Transforming and improving our services and processes.
Our Corporate Plan outlines our commitments for the next three years along with the key deliverables for 2018/19.
Read the Corporate Plan to find out more.
Related news
- Minister reappoints Robert Branagh and Myfanwy Barrett as Non-Executive Directors for The Pensions OmbudsmanDate:The Minister for Pensions has agreed the reappointment of Robert Branagh and Myfanwy Barrett as Non-Executive Directors (NEDs) for The Pensions Ombudsman (TPO) with effect from 1 May 2026. The reappointments of Myfanwy and Robert are for three years until 30 April 2029.
- Pro Bono Week: Interview with Patricia Critchley of Slaughter and MayDate:The Volunteer Adviser Programme has been around for over 40 years helping members of the public to informally resolve problems with their occupational and personal pensions. Our volunteers which include pension professionals from the legal industry resolve over 80% of the cases they receive. In 2025, international law firm Slaughter and May decided to partner with The Pensions Ombudsman (TPO) to support its volunteer programme. Today we are interviewing Patricia Critchley who is Senior Counsel at Slaughter and May and a pro bono volunteer for TPO.