Redress for Non-Financial Injustice
Date:
Update: 3 July 2015
We have also updated our ‘How we investigate complaints’ factsheet to reflect the guidance.
Update: 15 June 2015
We have published a factsheet about redress for non-financial injustice, such as distress and inconvenience.
The purpose of the factsheet is to provide guidance on our approach and the level of awards we are likely to make to compensate applicants who have suffered significantly as a result of maladministration.
To bring us in line with industry practice, our usual starting point for awards will be £500 or more. In most cases, they will range from £500 to £1,000. But sometimes higher awards are necessary.
If the non-financial injustice is not significant, no award is likely to be made.
Related news
- Operating Model Review - A blog by Dominic HarrisDate:In this blog, the Pensions Ombudsman Dominic Harris, talks more about how our operating model review will benefit the industry and pension scheme members alike. He also shares more about our upcoming changes that will require future complainants to exhaust a scheme's formal complaints processes before bringing their case to TPO.
- Volunteers' Week - An interview with TPO Volunteer Mark ThreiplandDate:Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week.