We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Results: 147 articles found

  • Sort A – Z
  • Sort Z – A
  • Publication Date Asc
  • Publication Date Desc
  • Our approach in appeals
    Date:
    The Pensions Ombudsman Service is rarely a party to an appeal against one of its own determinations. If permitted by the court, we can be a party to an appeal.
  • Earlier resolution of complaints in the face of increased demand
    Date:
    The Pensions Ombudsman Service today publishes its Annual Report and Accounts for 2015/16.
  • New approach in published decisions
    Date:
    The Pensions Ombudsman Service has started publishing opinions issued by its adjudicators as well as formal Ombudsman determinations.
  • Applications made quicker and easier
    Date:
    Individuals wanting to bring a complaint to the Pensions Ombudsman can now submit their complaints via an online form on the Pensions Ombudsman Service website.
  • New videos point the way
    Date:
    Wanting to complain about the management of your pension but confused who to go to and what to do?
  • Police and firefighters' cases – an update
    Date:
    Following the former Pensions Ombudsman’s Determination regarding commutation factors, complaints continue to emerge about the Firefighters’ Pension Scheme and similarly the Police Pension Scheme.
  • High Court ruling on Hughes and Royal London
    Date:
    The High Court issued its judgment on Friday 19 February in the case of Donna-Marie Hughes and Royal London, which was an appeal of my Determination of 30 June 2015.
  • Police and firefighters’ pension schemes
    Date:
    Since the Pension Ombudsman’s publication in May 2015 of Mr Milne’s Determination for the Firefighters’ Pension Scheme regarding commutation factors.
  • Police Pension Scheme
    Date:
    Police Pension Scheme complaints concerning whether it was lawful to transfer the provisions of the Police Pension Scheme from the Police Pensions Act 1976 to the Public Service Pensions Act 2013.
  • Redress for Non-Financial Injustice
    Date:
    We have published a factsheet about redress for non-financial injustice, such as distress and inconvenience.
  • Annual Report 2014-15
    Date:
    The report includes information on our operational and financial performance as well as case studies with examples of investigations carried out during the year.
  • PPF and FAS case notifications
    Date:
    In some circumstances we have to notify groups of people who may be affected by the outcome of a PPF or FAS case.  There are no current cases requiring notification.