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  • Launch of secure email facility
    Date:
    In January we announced that we were piloting a new email encryption solution. The results from our pilot were positive and, as planned.
  • Ombudsman appointment welcomed
    Date:
    The Minister for Pensions, Steve Webb, has confirmed the appointment of Anthony Arter as Pensions Ombudsman and Pension Protection Fund Ombudsman.
  • Notice of oral hearing: February 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of a complaint made by Mrs A Horsnell against The Trustees of the Hewlett-Packard Ltd Retirement Benefits Plan and Equiniti Paymaster.
  • Notice of oral hearing: February 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of a complaint made by Mrs A Cole against Capita Hartshead.
  • Introduction of secure email facility
    Date:
    We are introducing email encryption. This will enable us to do more work by email but at the same time keep personal information safe.
  • Interim Chief Executive appointed
    Date:
    Simon O’Brien, who is presently the chair of the police ombudsman commission in Ireland (the Garda Síochána Ombudsman Commission), is to become the Pensions Ombudsman Service’s interim Chief Executive.
  • Notice of oral hearing: January 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of complaints made by Bridge Trustees Ltd against Mr Burrows, Mr Lloyd, Mrs Hirst and Mr Gratrix.
  • Update: Hearing - 11 December 2014
    Date:
    The hearing scheduled for 11 December 2014 at Doubletree by Hilton Hotel, 2 Bridge Place, London SW1V 1QA.
  • DWP announces recruitment
    Date:
    Pensions Ombudsman Tony King will stand down from his post in late spring 2015. Jane Irvine’s second term as Deputy Ombudsman ends next autumn.
  • Annual Report and Accounts
    Date:
    The 2013/14 Annual Report and Accounts of the Pensions Ombudsman (and Pension Protection Fund Ombudsman) were published today, 10 July.
  • Corporate Plan 2014
    Date:
    Our Corporate Plan sets out our priorities for the next three years and how we intend to achieve our aims.
  • Tony King reappointed
    Date:
    Tony King has been reappointed as the Pensions Ombudsman and the Pension Protection Fund Ombudsman for a third term from 1 September 2013 until 31 August 2017.