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NEST (CAS-119300-H7J6)

Complainant: Mrs A
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-119300-H7J6
Outcome: Upheld
Respondent: SWG Glasgow Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and, to put matters right, the Employer shall pay £1,154.54 into the Scheme. The Employer shall ensure that Mrs A is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs A has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £1,154.54.

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