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The Smart Pension Master Trust (CAS-114685-L7W7)

Complainant: Mr W
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114685-L7W7
Outcome: Upheld
Respondent: Mid Air Site Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

In addition, the Employer shall pay Mr W £1,000 for the serious distress and inconvenience it has caused him

Complaint summary

Mr W has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust. 

The available evidence shows that the missing contributions amounted to £2,792.27.

View determination

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