We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

The Smart Pension Master Trust (CAS-114685-L7W7)

Complainant: Mr W
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114685-L7W7
Outcome: Upheld
Respondent: Mid Air Site Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

In addition, the Employer shall pay Mr W £1,000 for the serious distress and inconvenience it has caused him

Complaint summary

Mr W has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust. 

The available evidence shows that the missing contributions amounted to £2,792.27.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-110509-V6K1)
    Complainant: Mrs H
    Respondent: Quality Villas Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110509-V6K1
    Date:
  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
View all decisions