Friends Life Personal Pension Plan (PO-17643)
Ombudsman’s Determination
Outcome
Mr Y’s complaint is upheld and Friends Life shall pay him £500 in respect of distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained that Friends Life did not complete his transfer as requested. This resulted in a financial loss, which Friends Life have now calculated and paid into the Plan. Mr Y does not agree with the amount offered by Friends Life in acknowledgement of non-financial injustice.
View determination
DownloadRelated decisions
- Safeway Pension Scheme (CAS-63878-G1T9)Complainant: Mr NRespondent: Capita Employee Solutions (Capita)
The Trustee of the Safeway Pension Scheme (the Trustee)
Outcome: Partly upheldComplaint Topic: Transfers: generalRef: CAS-63878-G1T9Date: - Scottish Widows Executive Personal Pension Plan (CAS-58226-R7B1)Complainant: Miss NRespondent: Scottish WidowsOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-58226-R7B1Date: