Hilside Investments Pension Fund (PO-26429)
Rowanmoor Trustees Limited
Ombudsman’s Determination
Outcome
The complaint is partly upheld. Rowanmoor, in its capacity as the professional pension trustee, shall remedy any shortfall in units Mrs D has suffered as a result of the transfer delay. In addition, it shall pay Mrs D a distress and inconvenience award.
Complaint summary
Mrs D has complained that:-
-
The Trustees failed to invest her pension funds between August 2013 and January 2018. She has suffered a financial loss as a result.
-
There were excessive delays during the transfer process.
View determination
DownloadRelated decisions
- The Investor SIPP (CAS-54306-K6B1)Complainant: Mr RRespondent: The Trustee of the JPMC UK Retirement Plan (the Trustee)
Interactive Investor (II)
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-54306-K6B1Date: - Arla Foods Pension Plan (CAS-81540-Y0W7)Complainant: Mr NRespondent: Arla Foods Pension Plan Trustees Limited (the Trustee)
Mercer Limited
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-81540-Y0W7Date: