NOW: Pensions Trust (CAS-74570-V0T1)
Ombudsman’s Determination
Outcome
Mr Y’s complaint is not upheld, and no further action is required by NOW.
Complaint summary
Mr Y has complained that he was not provided with a valid notification of his enrolment into the Plan. As a result, he did not have the opportunity to opt out. Mr Y says NOW’s offer of £76.38 was inadequate, as he wants it to pay him £500 for the significant distress and inconvenience it has caused him.
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