We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Rainbow Plus Personal Pension Plan (1995) (PO-25071)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-25071
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs S’ complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld), Aviva shall pay £100 to Mrs S for the loss of interest on the initial contribution of £4,000 and reimburse any non-refundable expenditure that Mrs S has incurred as a result of Aviva’s maladministration.

In addition, if Mrs S pays £4,000 to the pension plan that she has with another provider (Company B), Aviva shall reimburse her for any financial loss that she incurs as a result of its maladministration.

Aviva shall also pay £1,000 to Mrs S in recognition of the serious distress and inconvenience that its maladministration has caused.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-130996-Q6W2)
    Complainant: Mrs S
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-130996-Q6W2
    Date:
  • NEST Pension Scheme (CAS-111261-C9W2)
    Complainant: Mr N
    Respondent: Pod Design & Build Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111261-C9W2
    Date:
View all decisions