Rainbow Plus Personal Pension Plan (1995) (PO-25071)
Ombudsman’s Determination
Outcome
Mrs S’ complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with.
To put matters right (for the part that is upheld), Aviva shall pay £100 to Mrs S for the loss of interest on the initial contribution of £4,000 and reimburse any non-refundable expenditure that Mrs S has incurred as a result of Aviva’s maladministration.
In addition, if Mrs S pays £4,000 to the pension plan that she has with another provider (Company B), Aviva shall reimburse her for any financial loss that she incurs as a result of its maladministration.
Aviva shall also pay £1,000 to Mrs S in recognition of the serious distress and inconvenience that its maladministration has caused.
View determination
DownloadRelated decisions
- Smart Pension (CAS-90820-K9Z2)Complainant: Ms YRespondent: Ms Nicola Lovell trading as Lovells HousekeepingOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-90820-K9Z2Date:
- NEST (CAS-111061-P6P0)Complainant: Mr NRespondent: Main Men LimitedOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-111061-P6P0Date: