ReAssure Stakeholder Plan (CAS-92910-F5R5)
Ombudsman’s Determination
Outcome
Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.
Complaint summary
Mr S has complained that, despite ReAssure accepting the terms of the Caseworker’s Opinion, it has failed to carry out all of the agreed terms.
View determination
DownloadRelated decisions
- Smart Pension (CAS-90820-K9Z2)Complainant: Ms YRespondent: Ms Nicola Lovell trading as Lovells HousekeepingOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-90820-K9Z2Date:
- NEST (CAS-111061-P6P0)Complainant: Mr NRespondent: Main Men LimitedOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-111061-P6P0Date: