Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Friends Life should pay to his drawdown fund a sum representing the difference between the investment return that would have accrued had it completed the transfer in a timely manner and the investment return that has actually been achieved. Friends Life should also provide Mr N with a refund of the portion of the final annual administration fee that has not already been reimbursed.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right the Council should reconsider Mrs D’s application for ill health retirement, and award her £500 for the significant distress and inconvenience suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right the Governors should pay employer’s contributions to the TPS to cover the period 1 April 2000 to 31 August 2001, together with interest. They should also pay Mrs R £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Chartwell should within 14 days provide Mr N with the information he has requested. It should also pay Mr N £2,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the Trustee should pay Mr N £2,000 for its failure to reply to Mr N and MyCSP should pay £500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that the Trustee has wrongly reassessed his benefit entitlement, which has led to him being paid a lower pension.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the Trustee and Employer as a contract is in place for Mr N’s benefits to be paid on a years and months basis.

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld and to put matters right the Council shall review its original decision to award Mrs Y Tier 3 ill-health pension benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Council is that its decision to refuse to pay her a Tier 1 ill-health retirement pension (IHRP), was flawed.

Ombudsman’s Determination

Complaint Summary

Mrs S’s complaint against James Hay and the Member Trustees, is about the delay in paying her the benefits she is entitled to under the Scheme following the death of her late husband.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against James Hay and Mrs Glenna Dunlop, but it should be upheld against Mr Stephen Dunlop, Mrs Helen Dunlop and Mr Gary Dunlop because:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right the Police shall review Mr E’s ill health application afresh, as though it were October 2014, with the assistance of a new independent registered medical practitioner (IRMP). In addition, the Council and the Police shall each pay Mr E £500 for the significant distress and inconvenience that he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Dr O’s complaint is upheld and to put matters right NHS BSA should establish any loss she may have suffered had she contributed to a stakeholder plan rather than the Scheme. The Trust is not required to do anything further.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained that she should not have been allowed to re-join the Scheme as she was ineligible.