Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Trustee should review the decision not to pay Mr A’s ill-health pension benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against the Trustee is that its review of its original decision not to award him ill health pension from active service.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and to put matters right, BSUH should pay Mrs K £1,000 in respect of the significant distress and inconvenience it caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right CCC should review its decision with regard to his award of Tier 2 benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that CCC failed to consider his eligibility for Tier 1 ill health retirement benefits in a proper manner.

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and to put matters right GMPF should consider wholly afresh whether the death grant should be paid to the Estate. GMPF should also pay Mr Y £500 to recognise the distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y disagrees with the decision of the GMPF not to award him and his wife the death in service benefit following the death of his son, and the decision to award the death grant to the Estate.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld, and to put matters right the Council shall reconsider her ill health early retirement (IHER) application. The Council shall also pay Mrs S £500 for the significant distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint is about the tier of IHER pension she has been awarded.

Ombudsman’s Determination

Outcome

Mrs T’s complaint is upheld and to put matters right the Council shall reconsider her early retirement claim. It shall also pay Mrs T £500 for the significant distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is about the tier of ill health early retirement (IHER) pension she has been awarded.

Ombudsman’s Determination

Complaint Summary

Mr D has complained that Oracle (incorporating Sun Microsystems Limited (Sun)), his former employer, significantly underpaid his pension contributions into the Scheme:

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and Friends Life shall pay him £500 in respect of distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Friends Life did not complete his transfer as requested. This resulted in a financial loss, which Friends Life have now calculated and paid into the Plan. Mr Y does not agree with the amount offered by Friends Life in acknowledgement of non-financial injustice.

Ombudsman’s Determination

Complaint Summary

Mr E has complained that BCC and the College are not willing to honour the pension which was promised to him when he agreed a severance package with the College on 16 September 2014.

Mr E says, but for these pension figures, he would not have accepted the severance package offered to him.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the College because:-

Ombudsman’s Determination

Outcome

Mr M’s complaint is upheld and to put matters right the FBU should pay him a lump sum equivalent to the difference between the lump sum he was paid at retirement and the lump sum he would have received had the appropriate commutation factors been available at the time.

My reasons for reaching this decision are explained in more detail below.