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Local Government Pension Scheme (CAS-27442-J5K2)

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Ombudsman’s Determination

Outcome 

Mr R’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr R £500 in recognition of the significant non-financial injustice which he has suffered dealing with this matter.

Complaint summary 

Mr R has complained that the Council failed to augment in a timely manner the early retirement pension available to him from the LGPS in the way stipulated by the provisions of the Settlement Agreement. 

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Firemen’s Pension Scheme (1992) (CAS-84081-R5F2)

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Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Authority because:-

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ReAssure Personal Pension Plan (CAS-53873-S2G7)

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Ombudsman’s Determination

Outcome

Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.

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The Mr S Limited Executive Pension Scheme (CAS-78433-Y1Y8)

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Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr S, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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Harrods Group Pension Plan (CAS-111806-F8J2)

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Ombudsman’s Determination

Outcome

Mr W’s complaint against Aptia is partly upheld. To put matters right, Aptia shall pay Mr W £500 for the distress and inconvenience its maladministration caused him. 

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Thomas Cook UK DC Pension Scheme (CAS-75043-G1Y2)

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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. I do not find that Aviva or the Trustee need to take any further action at present.

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Thomas Cook UK DC Pension Scheme (CAS-76480-G0L9)

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Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Aviva shall follow the actions set out in the section, “Directions”.

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The Aviva Self Invested Personal Pension Plan and the Aviva Commercial Property Investment provided by Curtis Banks (CAS-51876-F7Y0)

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Ombudsman’s Determination

Outcome

Mr T’s complaint against CB is partly upheld. To put matters right, CB shall pay Mr T £1,000 in recognition of the serious distress and inconvenience he has experienced as a result of its maladministration.

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Aegon Stakeholder Plan (CAS-70911-G6X6)

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Ombudsman’s Determination

Outcome

The complaint is partly upheld against Aegon because it has not yet paid Dr D appropriate redress for the period between the date that he invested the transferred cash into his funds with Fidelity and the date that Aegon offered him redress for placing his investments into a cash fund.

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