Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld in part. MoJ and XPS shall pay £500 each (and so £1,000 in total) in recognition of the serious distress and inconvenience caused to Mr E.

Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against the HMO and MyCSP is partly upheld. To put matters right the HMO and MyCSP shall, in total, pay Mr N £2,000 in recognition of the distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter. 

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the HR Department is partly upheld. To put matters right,  the HR Department shall pay £500 to Mrs S for the significant distress and inconvenience caused to her.

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, for the part that is upheld the Council shall pay Mrs N £1,000 for the serious distress and inconvenience that she has suffered as a result of its errors.

Ombudsman’s Determination

Outcome

Mr D’s complaint against Aegon is partly upheld. To put matters right, Aegon shall make a payment of £500 to Mr D, in respect of the significant non-financial injustice he has experienced. This is inclusive of the £300 that it has already offered him.

No further action is required by the Trustee.

Ombudsman’s Determination

Outcome

I uphold part, but not all, of this complaint. To put matters right for the part of the complaint that I uphold, the Trustee shall pay Mr R £500 in recognition of the significant distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld against NHS BSA, but not against Aviva. To put matters right, NHS BSA shall make good any financial loss it has caused Mr L. In addition, NHS BSA shall pay Mr L £500 for the significant distress and inconvenience it has caused him.