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Bic UK Pension Scheme (CAS-55100-G3W9)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

The complaint is partially upheld against the Trustees. I am satisfied that:-

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British Transport Police Force Superannuation Fund - 1970 Section (CAS-98967-Y0T1)

Complainant:
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Ombudsman’s Determination

Outcome

Ms T’s complaint against Railpen is partly upheld. To put matters right Railpen shall pay Ms T £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.    

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Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

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Hargreaves Lansdown SIPP (CAS-62729-H2N5)

Complainant:
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Ombudsman’s Determination

Outcome

Dr I’s complaint is partially upheld and, to put matters right, HLAM and II should each refund £58.31 of HLAM’s SIPP Management fees.

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Local Government Pension Scheme (LGPS) – Southwark Pension Fund (CAS-92836-R6B0)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Council. 

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Husqvarna UK Ltd Pension Scheme (CAS-36187-V5N1)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Trustee is partly upheld. To put matters right the Trustee shall pay £1,000 to Mr S in respect of the serious distress and inconvenience which he has suffered. 

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NHS Pension Scheme (CAS-73397-W7K2)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and PCSE is partially upheld. To put matters right for the part that is upheld, NHS BSA and PCSE shall each pay Dr S £500, the combined total being £1,000, for the serious distress and inconvenience she has experienced. 

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Local Government Pension Scheme (CAS-55734-B7S2)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs R’s complaint against the Council is partly upheld. To put matters right the Council shall pay Mrs R £1,000 in respect of the significant distress and inconvenience caused. 

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Local Government Pension Scheme (CAS-38916-T6Z7)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint against NCC is partly upheld. To put matters right, NCC shall pay Mr N £500 for significant distress and inconvenience. 

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Local Government Pension Scheme (CAS-58806-H1J6)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I partly uphold Miss D’s complaint; my Directions are set out in paragraph 47.

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