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Fidelity FundsNetwork Pension (CAS-74121-W6S9)

Complainant:
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Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld. To put matters right, Fidelity shall follow the actions set out in the section, “Directions”.

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NHS Pension Scheme (CAS-79201-Y3D1)

Complainant:
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Ombudsman’s Determination

Outcome

Dr Y’s complaint against NHS BSA is partly upheld. To put matters right, NHS BSA shall pay Dr Y £500 for the significant distress and inconvenience its maladministration will have caused him.

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The Mizuho Bank London Final Salary Scheme (CAS-46519-B6Z4)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Trustee because:

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Principal Civil Service Pension Scheme (CAS-59872-D9D3)

Complainant:
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Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint is partly upheld and, to put matters right for the part that is upheld, MyCSP and the Cabinet Office shall take the actions as set out in paragraph 71 below.

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NHS Superannuation Scheme (Scotland) (CAS-37814-G1K9)

Complainant:
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Ombudsman’s Determination

Outcome

Dr Y’s complaint against SPPA is partly upheld. To put matters right, SPPA shall pay £1,000 to Dr Y in respect of the serious distress and inconvenience which he has suffered.

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AECOM Group Pension Scheme (CAS-39869-Q8J7)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Trustee because it should not have commenced the recovery of the overpayment without an order of a competent court.

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Electronic Data Systems 1994 Scheme (CAS-35991-Q6G0)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Employer and Mercer is partly upheld.

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Chapelthorpe Plc Pension Fund (CAS-48034-F7Z2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Trustees is partly upheld. To put matters right the Trustees shall pay Mr R £500 for the significant distress and inconvenience caused to him. 

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