The Old Boy Trust (CAS-43783-B9R4, CAS-65180-W1S8, CAS-65175-F2D7)
Ombudsman’s Determination
Outcome
The Applicants’ complaint is upheld in part, and to put matters right Hartley shall:
The Applicants’ complaint is upheld in part, and to put matters right Hartley shall:
Mr S’ complaint against Curtis Banks is partly upheld. To put matters right, Curtis Banks shall pay Mr S interest on the pension contribution (the Contribution) that was transferred to Investec Wealth on 31 January 2020 (the Interest Amount).
Miss E’s complaint against Curtis Banks is partly upheld.